Privacy Policy

1. Overview

This Privacy Policy explains how Simple-Teck ("Simple-Teck", "we", "us" or "our") collects, uses, discloses and safeguards your information when you visit our website (the "Site") or contact us. We are committed to protecting your privacy and handling your personal data transparently and in accordance with applicable data-protection laws, including the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA) where they apply to you.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Who we are

Simple-Teck is the data controller responsible for your personal data in connection with this Site. For any privacy matter, you can reach us at privacy@simple-teck.com or via the details in the Contact section below.

3. Information we collect

Information you provide to us

When you use our contact form or email us, we collect the information you choose to share, which may include your name, email address, company name, phone number and the contents of your message, together with your reason for contacting us.

Information collected automatically

When you visit the Site, our hosting infrastructure and standard web server logs may automatically record limited technical data such as your IP address, browser type and version, device and operating system, referring pages, and the date and time of your request. This information is used for security, diagnostics and to keep the Site running reliably.

Local storage

We use your browser's local storage to remember functional preferences, such as your chosen light or dark theme and whether you have dismissed our cookie notice. This data stays on your device and is not used to track you across other websites.

4. How we use your information

We use the information we collect to:

• respond to your enquiries and provide the information, quotes or support you request;
• communicate with you about your enquiry and, where relevant, our products and partnerships;
• operate, maintain, secure and improve the Site and our services;
• detect, prevent and address technical issues, fraud or misuse; and
• comply with legal obligations and enforce our terms.

We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects.

5. Legal bases for processing (GDPR)

Where the GDPR applies, we rely on the following legal bases: your consent (which you may withdraw at any time); the performance of a contract or steps taken at your request prior to entering into one; our legitimate interests in operating and securing the Site and responding to enquiries, balanced against your rights; and compliance with legal obligations.

6. Cookies and similar technologies

The Site is designed to run without advertising or cross-site tracking cookies. We use strictly necessary and functional storage (as described above) to make the Site work and remember your preferences. If we introduce analytics or other non-essential technologies in future, we will update this policy and, where required, request your consent through a cookie banner before they are used.

Fonts on this Site are served by Google Fonts; when your browser requests them, Google may receive your IP address. You can control or block storage through your browser settings, though some features may not function as intended.

7. How we share information

We share personal data only where necessary and with appropriate safeguards:

• Service providers: hosting, email delivery and infrastructure partners who process data on our behalf under contractual confidentiality and security obligations;
• Professional advisers: such as lawyers or auditors, where reasonably required;
• Legal and safety: where we are required by law, or to protect our rights, users or the public; and
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to this policy.

8. International data transfers

Your information may be processed in countries other than your own. Where personal data is transferred outside the EEA, UK or your home jurisdiction, we take steps to ensure an adequate level of protection, such as relying on adequacy decisions or standard contractual clauses.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements. Enquiry correspondence is typically retained for a limited period after our last interaction, after which it is deleted or anonymised.

10. How we protect your information

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction, including encryption in transit (HTTPS), access controls and reputable hosting providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your privacy rights

Depending on where you live, you may have the right to: access the personal data we hold about you; request correction or deletion; object to or restrict certain processing; withdraw consent; request portability of your data; and, for California residents, know what personal information is collected and request its deletion, and to be free from discrimination for exercising these rights. As noted above, we do not sell personal information.

To exercise any of these rights, contact us at privacy@simple-teck.com. We will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with your local data-protection authority.

12. Children's privacy

The Site is intended for a general, business and professional audience and is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where changes are material, provide a more prominent notice. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

14. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us at privacy@simple-teck.com, or through the contact form on our website.

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